ŌURA Reviews

Great product, terrible customer service. No response from them and this is the 2nd ring I’ve bought and almost $1000 AUD spent.

Bought my ring, was actually very happy with the functionality, and the insight it gave me. But after a month of using it, it stopped working. It couldn't connect to my finger.
The support gave me 5 troubleshooting options, none of them worked. And now they've stopped responding to my mails.

I’ve had this ring since March of 2019. I’ve liked it from the start.
I did have a problem with my first ring. It was under warranty and they sent me a replacement relatively quickly without hassle. It came from Europe I believe, so it did take a little bit. I wasn’t worried about it though as my expectations were set.
Since then I have not had any problems with my ring. I love the data insights it provides me and the fact that I only need to wear the ring to get the data.
Since it has been a couple years I do wonder how much longer this particular ring will last. Unless Oura offers some type of significant trade in replacement discount, I’m not sure I can justify the additional expense for a new one when the time comes.

I ordered my ring about a month ago and it never showed up. I’ve been trying to email, but I haven’t gotten any help, or my money back. This is ridiculous.
I sent them the information they requested and will update this review based on their actions.

UPDATE: Oh Wow, thanks Oura!! I'm certain sharing the link to this review with your customer support team may have had something to do with your expedited reply? You might think if you're support team had the time to reply to a negative review, they could take a moment to contact the customer and remedy the situation immediately. instead, i receive ANOTHER GENERIC RESPONSE "We will get back to you in 5 business days" Your latest email says!
"30 DAY NO HASSLE RETURN OR EXCHANGE" lol
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Where to begin. Interesting idea. Bad implementation. ABYSMAL customer service.
One week old OURA ring. BRICKED after firmware update. No contact or phone support. After 3 days of back and forth emails with generic unpersonalized email "un-tech support" they confirmed ring is defective and want me to wait 5 days for warranty dept to review to see if eligible ?? IT"S A WEEK OLD!!!
A reputable company would have had a customer service person remedy the situation and replace a 7 day old defective ring. NOT OURA!
Good luck trying to find someone to honor the "30 DAY NO HASSLE REFUND or Exchange" Policy. LOL!!l".
They go silent when you mention "return." and no one to contact or reply after submitting request to refund.
I'm submitting complaints to BBB and fortunately American Express will reimburse and deal with OURA.
OURA is not a well run company. The product is not ready for primetime. It's basically a $400 waste of time and frustration with no way to resolve or get in touch with anyone.
LOOK ELSEWHERE or wait a year for APPLE or other to do a fitness/sleep tracker wearable ring the right way.

Zero stars if I could!!!
I ordered 2 rings and was charged so. I only received 1 ring. I have reached out to customer service twice with no response.
I just simply want the other ring I ordered or a refund for it.

Again sorry to report ongoing poor service from Oura Ring. After a seemingly positive to response from them and an email indicating they would resolve the issues with customs, I have had no further communications. I have tried responding directly to emails from their customer services regarding this issue and get ZERO response.
I am continuing to receive requests from DHL for payment of customs charges which Oura had indicated they would resolve. Their initial response on this site offered to help and yet they left no means of contacting them so I feel I have no recourse but to write another review.
I have paid in for the ring and am now left with no ring and no response. Hugely disappointed.

HORRIBLE customer service. I have been waiting for an RMA for almost a month just to exchange a ring size. I have sent multiple email requests (#601462) for an RMA or any sort of update, and get no responses. I spent $400 on a ring as a Christmas present and do not understand why am being ignored. Shortly I will file a report with my cc company if I don't get an exchange.

Horrible customer support. I have submitted multiple requests through their website starting on December 26th, I have also emailed and nothing but automated replies. We were initially trying to exchange ring size and it was taking so long we ordered a new ring. We have requested return for the first order and no action yet. No phone to call and support emails and website submittals go into space.

There is effectively no customer service. No phone number to call, no online agents. Your only resort is an email, and I sent an inquiry last week, without any response yet. This is the first company I have come across that effectively has no customer service.

Ordered a spare ring charger for when I travel. Didn't open it when it arrived as not travelling due to pandemic. When I opened it, discovered they sent the wrong size. Asked them to exchange it but they refuse citing that it was bought over 30 days ago and hence the 30 returns policy doesn't apply. I don't want a return, just an exchange but they won't budge. Terrible customer experience. Avoid Oura like the plague

Great product has the best sleep data available and has helped me immensely with my cycling training! Highly recomend.